FAQ

Product

What are KO-CHI-KA products?

Currently, we have the following line of products:

Chilli Oils
Our products are more like a 'chilli crunch' or 'chilli crisp' product due to their relatively lower oil content. Our chilli oils can be consumed straight out of the jar, and pairs well with the following:

  • Rice and curry
  • Breakfast items like smashed avocado, fried eggs etc.
  • Ramen

Chilli Spreads
Think peanut butter, but savoury. This type of product works well spread on toast or rice crackers, and as a dip for:

  • Mix veggie sticks
  • Roast chicken
  • Turkish bread

Are your products ready to eat?

Our products are ready to eat and can be used as a condiment. You can also use our products to cook with.

Are your products vegan or gluten-free?

None of our current products are vegan or gluten-free. We may introduce vegan or gluten-free products in the future, depending on customer demand.

Are your products Halal?

Our products are not halal certified, but we do not use non-halal ingredients to make our products.

Where are your products made?

We're an Australian company and our products are made in Melbourne.

What is the shelf life of your products?

Our chilli products have a best before shelf life of approximately 12 months.

Are your products available wholesale?

Yes, if you're interested in stocking our products, please reach out to us through our contact form. Click here

FAQ

Shipping

How long will shipping take?

Australia
Victoria: 2-4 days
All other states: 4-12 days

Do you ship internationally?

We do not currently ship internationally, but we hope to do so in the near future. Sign up to our newsletter down below if you'd like to receive KO-CHI-KA updates.

FAQ

Orders

Do you provide returns or refunds?

We don't provide returns, but we can refund your order if:

  • Your order arrives damaged.
  • You receive the wrong order.

If the above applies to you, please contact us at support@kochika.com.au. Let us know what happened and include your order ID.

Do you provide coupon codes?

We don't provide coupons. However, any available discounts will be automatically applied if your checkout cart meets the criteria.